Privacy Policy
Last updated: September, 2025
Visa Pro Solutions LLC (doing business as iTravel) (“the Company,” “we,” “us,” “our”) provides independent, non-government assistance for travel and immigration documentation. We are the data controller for personal information collected through this website and our services.
Contact:
131 Continental Dr, STE 305, 19713 Newark, DE, USA
Email: contact@itraveldocs.com
Phone: +1 (832) 981-3931
This Policy explains how we collect, use, share, and protect personal data when you visit our site, contact us, or purchase our assistance.
It does not apply to third-party websites or official government portals, which have their own policies.
Information you provide:
Identification & contact: full name, nationality, email, phone.
Travel & application details: passport data, intended travel dates, answers to eligibility questions.
Customer service: messages, files, and any information you choose to share.
Billing data: name, billing address, VAT/tax details (if applicable).
Automatically collected (cookies/tech):
IP address, device, browser, pages viewed, timestamps, and general usage analytics.
See our Cookie Policy for details.
Payments:
Processed by PCI-compliant payment processors. We do not store full card numbers, CVV, or magnetic-stripe data.
Provide the service: eligibility pre-check, document review, guided form completion, status updates. (Contract performance)
Communications: confirmations, reminders, clarifications, and support. (Contract / Legitimate interests)
Improve & secure our services: troubleshooting, analytics, fraud prevention. (Legitimate interests)
Compliance: respond to lawful requests; keep necessary records. (Legal obligation)
Marketing (optional): send updates if you opt in. (Consent; you can withdraw anytime)
We share data only as needed to provide and protect the service:
Service providers: hosting, email, analytics, customer support, payment processing (all under contract).
Authorities: if legally required.
Corporate transactions: if we undergo a merger, acquisition, or asset sale (with appropriate safeguards).
We do not sell personal data.
We are US-based. If you are in the UK/EEA, your data may be transferred to the United States and other countries that may not provide the same level of protection.
Where required, we use appropriate safeguards (e.g., UK International Data Transfer Addendum / EU Standard Contractual Clauses) and implement technical and organizational measures to protect your information.
We keep personal data only as long as necessary for the purposes described above, including record-keeping, dispute resolution, and legal compliance. When data is no longer needed, we delete or anonymize it securely.
We apply reasonable technical and organizational measures (encryption in transit, access controls, logging, staff training).
No method of transmission or storage is 100% secure; you should also protect your credentials and devices.
Depending on your location, you may have rights to:
Access, rectify, or erase your data.
Restrict or object to processing.
Data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority (e.g., ICO in the UK or your local EEA authority).
To exercise rights, contact contact@itraveldocs.com. We’ll respond within one month (extendable where permitted).
Our services are intended for adults. We do not knowingly collect data from children under the age required by local law (typically 16).
If you believe a child has provided data to us, contact us to request deletion.
We use first- and third-party cookies for essential functionality, performance, and analytics.
For details and choices, see our Cookie Policy.
iTravel is independent and non-government. We are not affiliated with or endorsed by any immigration authority. We do not issue travel authorizations or provide legal representation.
Approval decisions are made solely by official authorities. You can apply directly on the relevant government website without using our service.
We may update this Policy to reflect legal, technical, or business changes.
We’ll post the updated version with a new “Last updated” date.
Continued use of the site after changes become effective means you accept the revised Policy.
Questions about privacy or this Policy?
Email contact@itraveldocs.com or write to the address above. We’ll be happy to help.