Frequently Asked Questions About the Dominican Republic eTicket
Everything you need to know before, during, and after completing your eTicket — clear answers to the most common traveler questions.
iTravel is an independent, non-government service that helps travelers complete the Dominican Republic eTicket with accuracy and speed. You can also complete the eTicket free on the official government website. Decisions on entry are made solely by Dominican authorities.
What is the Dominican Republic eTicket?
The eTicket is a digital form required by Dominican authorities to collect travel, immigration, customs, and health information for entry and departure.
Is the eTicket free on the official website?
Yes. The official eTicket is free if you fill it out yourself. Our $15 service provides guidance, human review, and support.
Are you part of the government? Do you issue eTickets?
No. We are an independent, non-government service. We do not issue eTickets or guarantee approval; authorities decide.
Who needs to complete the eTicket?
Most travelers entering or departing the Dominican Republic must complete an eTicket. Airlines or border agents may request your QR code.
When should I complete the eTicket?
We recommend completing it 2–3 days before travel. We also assist with same-day cases when time is tight.
Do I need separate eTickets for entry and departure?
Depending on your itinerary, you may need one for entry and another for departure. We’ll advise based on your dates and flights.
Can I submit one eTicket for a family or group?
Yes, you can add multiple travelers on a single form when flying together. We’ll help you structure it correctly.
Do infants and minors need an eTicket?
Children and infants traveling typically must be included. We’ll ensure their details are correctly entered.
What information do I need to provide?
Passport details, flight information, travel dates, accommodation address, and contact information. We’ll guide you step by step to avoid errors.
How will I receive my confirmation or QR code?
After submission, you’ll receive a QR code/confirmation (usually by email or download). We’ll help you access and save it.
Can you help with last-minute submissions?
Yes. We assist with urgent or same-day cases. Submit your details and we’ll prioritize your request.
I made a mistake—can it be corrected?
In many cases, you can submit a new form with the correct data. We’ll advise on the fastest fix for your situation.
My airline is asking for a QR code—what do I show?
Present the eTicket QR on your phone or a printed copy. We’ll help you retrieve and format it correctly.
Do I need an eTicket if I’m only transiting?
Requirements can vary by itinerary and airline. Share your flight details and we’ll confirm what’s needed.
What does your $15 service include exactly?
Guidance on each step, eligibility checks, human review of your details, and support to access your confirmation/QR.
Will using your service guarantee approval or faster processing?
No. Approval and processing are determined solely by Dominican authorities. We minimize errors that can cause delays.
What if my travel dates or flight change after submitting?
Contact us. We’ll guide you on whether to update details or complete a new eTicket for accuracy.
How is my personal data protected?
We follow our Privacy Policy and use PCI-compliant providers for payments. We only request data needed to process your form.
Can I reuse the same eTicket for multiple trips?
No. Each trip requires current information. We’ll help you generate a new, accurate form for new travel dates.
How can I contact support?
Submit the contact form on our website and our team will get back to you as soon as possible.
